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Customer care

Returns & Refunds

If something is wrong with your order, we will help. This page explains when returns, exchanges and refunds apply — and how to request them.

Last updated: 16 July 2026 Report issues within 7 days

Our promise

We want you to be happy with every purchase. If an item arrives damaged, incorrect, or not as described, contact us quickly with your order details — we will arrange a fair fix (replacement, exchange or refund where eligible).

Damaged / wrong item Fair case-by-case review 7-day report window

Time window

  • Damaged, defective or wrong item: Report within 7 days of delivery (sooner is better)
  • Change of mind: Unopened items in original packaging may be considered within 3–5 days, subject to approval and stock handling rules
  • Keep packaging, accessories and proof of purchase until you are fully satisfied
Have your tracking ID ready (e.g. PF-20260716-001). Check status anytime on Track order.

Eligible for return / exchange

  • Item arrived broken, cracked, or clearly damaged in transit
  • Wrong product, colour, model or quantity vs your order
  • Manufacturing defect reported within the window (with clear photos)
  • Missing parts that should have been included (where applicable)

Usually not returnable

  • Opened chargers, cables, earphones or hygiene-sensitive items — unless defective
  • Items damaged by misuse, water, or after successful delivery inspection delay with no proof of issue on arrival
  • Clearance / final-sale items marked as non-returnable (if stated at purchase)
  • Custom or specially ordered bulk items (wholesale terms apply)

How to request a return

1
Message us WhatsApp or email with your name, phone, tracking ID, and what is wrong.
2
Send photos / video Show packaging, product, and the defect or wrong item clearly.
3
Get approval We confirm if replacement, exchange, or refund applies and how to return if needed.
4
Resolution We ship a replacement or process the refund / store credit as agreed.
Start return on WhatsApp Track order

Refunds

  • Approved refunds are processed after we confirm the issue (and receive returned goods if required)
  • COD orders: refund may be via bank transfer, mobile wallet, or store credit as agreed
  • Advance / transfer payments: refunded to the same method when possible
  • Typical processing time after approval: 3–7 working days (bank/wallet timing may vary)
  • Delivery charges are refundable only if the error was on our side (wrong/damaged item, etc.)
Refund amount cannot exceed what you paid for the returned item(s). Partial refunds may apply for multi-item orders.

Exchanges

Where stock allows, we prefer a quick replacement or exchange for wrong/damaged items so you get working product faster. Size/model swaps for change of mind depend on stock and packaging condition.

Wholesale orders

Bulk / shop orders may follow separate terms agreed at the time of quote (minimums, sealed cartons, partial returns). Contact us with your invoice or order reference for business returns.

Related policies

For shipping times, COD and wholesale delivery, see our Delivery Policy. General store rules are in the Terms & Conditions.

Need help now?

We review every case fairly. Message us with your tracking ID and photos for the fastest response.

+92 322 408 3545 Email Contact form